Morro Data - Support Center
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Knowledge base
Initial Setup
Getting Started - Initial Setup
6
Creating an Account
Quick Start Guide
Getting My Business Setup
Setting Up Two Office Locations
Creating Shares and User Accounts
See all 6 articles
Initial Setup FAQ
6
The System Does Not Automatically Detect My Device
What Should I Name My Gateway?
How Do I Pick My Team Portal (URL)?
I Didn't Receive a Confirmation Email...
Where Can I Find the UUID for My Device?
See all 6 articles
Frequently Asked Questions
Morro Data Storage Solution
13
Basic Concepts and Glossary
How does the CacheDrive make Cloud Storage faster? At what speeds can I access files?
What Happens if I Have More Than 1TB of Data? Can I Still Use the CacheDrive?
What are the system capacities?
How Can I Scale Up Morro Cloud Storage?
See all 13 articles
Connecting to the CacheDrive
5
Connect to CacheDrive - Windows
Connect to CacheDrive - Mac
Connect to CacheDrive - Browser
Connect to CacheDrive - Linux
Connect to CacheDrive - IPv6
Sharing & Syncing Files
12
Share Files within One Office Location
Share Files between Offices
Share Files Outside the Organization
Sync CacheDrive with Dropbox and OneDrive
Sync and Share Revit Files
See all 12 articles
CacheDrive and Morro Cloud Manager
7
What is Morro Cloud Manager?
Which outgoing ports do I need to open?
Why do I get the "Disk space is nearly full" alert?
How many administrators can be assigned?
Business Admin Login vs. User Login
See all 7 articles
Cloud Storage Options
11
Morro File System - Wasabi Technologies
Bring Your Own Storage (BYOS) - Backblaze B2
Bring Your Own Storage (BYOS) - Amazon S3
Your Object Storage for Archive - Wasabi Hot Storage
Your Object Storage for Archive - Amazon S3
See all 11 articles
Warranty and Support
6
What is the CacheDrive return/exchange policy?
What will happen to my data on the Morro CacheDrive when I return it for replacement?
What service plans are available?
What support plans are available?
How Does Pricing Work?
See all 6 articles
How do I... ?
Use My Device
13
How do I access Morro Cloud Manager as a standard user?
How do I login with my new user account?
How do I set user permissions on files and subfolders in Windows?
How can I recover my deleted files?
How do I find a missing file?
See all 13 articles
Configure My Device
19
How do I check the upsync queue?
How do I update the device firmware?
How do I set share access permissions?
How do I determine the status of my CacheDrive?
How do I setup access for my CacheDrive in Cloud (V23C1/C23C2)?
See all 19 articles
Manage Users
8
How do I add users to an account?
How do I choose a username and password when creating users?
How do I reset my Morro Account login password?
How do I change account info (password, email, etc.)?
How do I enable MFA?
See all 8 articles
Subscriptions and Billing
5
How do I manage my subscriptions?
How do I manage my billing info?
How do I review my billing history?
How do I read my monthly billing statement?
How do I close my account?
Troubleshooting
Device
13
My CacheDrive won't boot or is offline. What should I do?
My CacheDrive VM is very slow. What should I check?
Common Error Messages
I can't access my CacheDrive over VPN by hostname
Why is my CacheDrive powered off when it should be on?
See all 13 articles
File Access
16
I updated to firmware version 5.1 or higher and now I can't connect to shares.
Why is file copy to CacheDrive slow?
Why can't I connect to a share even though I have access permission and correct credentials?
I can't connect to a CacheDrive from my Windows PC.
Why doesn't Windows 10 ask me for my credentials when connecting to my network share?
See all 16 articles
Known Issues and Limitations
13
File Name and Path Limitations
File Sizes
Windows File ACLs
Sharepoint Sync
RTC for Revit
See all 13 articles
Morro Cloud Manager User's Guide
Getting Started
8
Morro Account Sign Up
Welcome to Morro Cloud Manager (Administrator View)
Choosing a Service Plan
Glossary
Install V200 on vSphere ESXi 6.5
See all 8 articles
Dashboard
2
The Dashboard - Administrators
The Dashboard - Users
File System
14
File System Page
File System - Create Cloud Storage Group
File System - Manage Cloud Storage Group
File System - Create Pool
File System - Manage Pools
See all 14 articles
Devices
8
Devices Page
Devices - Add Gateway
Devices - Manage Device
Manage Device - General
Manage Device - Maintenance
See all 8 articles
Team
11
Team Page
Team - Authentication
Team - User (Morro Users Mode)
Team - Group (Morro Users Mode)
Team - User (Active Directory Mode)
See all 11 articles
Apps
9
Apps Page
SharePoint Sync
Morro Migrate
Morro Migrate Error Logs
Morro Slack App
See all 9 articles
Files
5
Files Page
Manage Caching
Manage Versions by Share/Folder
Manage Versions by File
Share Link
Logs
1
Logs Page
My Apps
1
My Apps Page
Account Menu
5
Account Menu
Profile
Profile - Multi-Factor Authentication
Account
Data Plan
Morro Connect
8
Install Morro Connect for PC
Install Morro Connect for Mac
Sign In
Files
Team Portal
See all 8 articles
Audit
10
Dashboard (Audit)
Settings (Audit)
Sessions
Events
Saved Event Stream
See all 10 articles
Best Practices Guides
General
4
Performance Tuning
RTC for Design
Bad Practices - Things to Avoid
Setting Access Permissions
Migration
2
Migration Using the Morro Migrate App
Data Onboarding without the Morro Migrate App
Third-Party Backup Solutions
1
Disable Archive Bit Usage
Other Stuff
Release Notes
7
Morro Data Release Notes (Current)
Morro Data Release Notes 6.2.6
Morro Data Release Notes 6.2.5
Morro Data Release Notes 6.2.3
Morro Data Release Notes 6.2.2
See all 7 articles
Release Notes (Previous Major Versions)
53
Morro Data Release Notes 5.3.0
Morro Data Release Notes 5.2.9
Morro Data Release Notes 5.2.5
Morro Data Release Notes 5.2.3
Morro Data Release Notes 5.2
See all 53 articles
About Morro
5
What does Morro Offer?
What is Morro Cloud Storage?
What is Morro Cloud Storage Gateway?
How is Morro different from a traditional Cloud Storage?
Why Morro? Where did the idea come from?
