Morro Data - Support Center

Getting Started 4

• Create an Account
• First Steps - Quick Start to Using Morro Data
• Getting My Business Setup
• Setup Two Office Locations

Common Issues 6

• The System Does Not Automatically Detect My Device
• How Do I Pick My Gateway Name
• How Do I Pick My Team Portal (URL)
• I Didn't Receive a Confirmation Email...
• Where Can I Find the UUID for My Device?

See all 6 articles

Connecting to CacheDrive (Windows, Mac, Linux...) 8

• Connect to CacheDrive - Mac
• Connect to CacheDrive - Windows
• Connect to CacheDrive - Linux
• Connect to CacheDrive - Browser
• Connect to CacheDrive - IPv6

See all 8 articles

Sharing & Syncing Files 9

• Global Namespace
• Share Files within One Office Location
• Share Files between Offices
• Specify Which CacheDrive Gets Access to a Share
• Share Files Outside the Organization

See all 9 articles

The Technology 4

• How does Morro use a Global File System?
• What Encryption Methods Does Morro Use?
• Basic Concepts and Glossary
• What are the system capacities?

CacheDrive and Morro Cloud Manager 5

• Morro CacheDrive G80
• Morro CacheDrive G40
• What is Morro Cloud Manager?
• Do I need to open a port on my firewall to use the devices?
• Why do I get the "Disk space is nearly full" alert?

Morro Cloud Storage 4

• How Can I Scale Up Morro Cloud Storage?
• What Happens if I Have More Than 1TB of Data? Can I Still Use the CacheDrive?
• Where is Morro Cloud Storage Hosted?
• Can I use my own Cloud Storage Provider?

Device 14

• What's Next after Account Sign-up?
• How does the CacheDrive make Cloud Storage faster? At what speeds can I access files?
• Two devices with the same name on the same network from different teams.
• How to Limit Upload Bandwidth?
• Device cannot be discovered

See all 14 articles

Users, Passwords, and Login Info 7

• Add Users to an Account
• Choosing a Username and Password when Creating Users
• How to access Morro Cloud Manager as a Standard User
• How do I reset my Morro Account login password?
• Change of Password

See all 7 articles

Business and Global Admin 5

• How many administrators can be assigned?
• How can I change the Business Administrator's password?
• How to promote a Global Admin ?
• Business Admin Login vs. User Login
• How to change (transfer) Business Admin ?

Billing 0

Billing, Exchanges, Returns, Warranty 14

• How do I manage my subscriptions?
• How do I manage my billing info?
• How do I review my billing history?
• How do I manage my payment options?
• How do I read my monthly billing statement?

See all 14 articles

Applications 4

• Windows 10
• Internet Explorer and Edge
• Chrome
• AutoCAD 3D

Shares 8

• Why can't I connect to a share even though I have access permission and correct credentials?
• Why doesn't Windows 10 ask me for my credentials when connecting to my network share?
• Morro Data Remote Team Collaboration for Revit
• Why has my SharePoint sync stopped?
• Why has my ECHO to OneDrive Persnal not synchronized certain files?

See all 8 articles

Releases 30

• Morro Data Release Notes (Current)
• Morro Data Release Notes 4.2.0
• Morro Data Release Notes 4.1.11
• Morro Data Release Notes 4.1.5
• Morro Data Release Notes 4.1.0

See all 30 articles

Morro Data 3

• Morro Sync Engine
• Prefetch
• Morro Data Audit

Storage 11

• Bring Your Own Storage (BYOS) - Backblaze B2
• Bring Your Own Storage (BYOS) - Amazon S3
• Amazon S3 Regions
• Cloud File System - Dropbox
• Cloud File System - OneDrive

See all 11 articles

Team Portal 1

• How come my file has a lock on it?

Account Registration 2

• Morro Account Sign Up
• Choose a Service Plan

Basic Configuration Steps 5

• Basic Configuration for Two Offices
• Welcome to Morro Cloud Manager
• Glossary
• Share Access Permissions
• Multi-Factor Authentication for MCM Login

Dashboard 2

• The Dashboard - Administrators
• The Dashboard - Users

File System 15

• File System Page
• File System - Create Cloud Storage Group
• File System - Manage Cloud Storage Group
• Create Pool
• File System - Manage Pools and Shares

See all 15 articles

Devices 6

• Add Gateway (CacheDrive)
• Manage Gateway
• Device Information
• Install V100 on vSphere ESXi 6.5
• Install V100 on VirtualBox

See all 6 articles

Team 10

• Team Page
• Add Users
• Manage Users
• Add Groups
• Manage Groups

See all 10 articles

Apps 5

• Morro Slack App
• Morro ECHO Dropbox
• Morro ECHO OneDrive
• SharePoint Sync
• Morro Migrate

Files 3

• Files
• Manage Caching
• Manage Versions by Share/Folder

Logs 1

• Logs

My Apps 1

• My Apps Page

Profiles 3

• Profile - Global Admin
• Profile - User
• Profile - Business Admin

Accounts 2

• Manage Morro Account - Business Admin
• Manage Morro Account - Global Admin

Morro Connect 9

• Install Morro Connect 2.2 for PC
• Install Morro Connect 2.2 for Mac
• Sign In
• Shares
• Devices

See all 9 articles

Audit 5

• Dashboard
• Settings
• Sessions
• Events
• Saved Event Stream

About Morro 5

• Why Morro? Where did the idea come from?
• How is Morro different from a traditional Cloud Storage?
• What does Morro Offer?
• What is Morro Cloud Storage Gateway?
• What is Morro Cloud Storage?

Application Note 0

Templates - Not for Publish 0

General 1

• Bad Practices