Morro Data - Support Center

Getting Started 6

• Creating an Account
• Quick Start Guide
• Getting My Business Setup
• Setting Up Two Office Locations
• Creating Shares and User Accounts

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Initial Setup FAQ 5

• The System Does Not Automatically Detect My Device
• What Should I Name My Gateway?
• How Do I Pick My Team Portal (URL)?
• I Didn't Receive a Confirmation Email...
• Where Can I Find the UUID for My Device?

Morro Data Storage Solution 12

• Basic Concepts and Glossary
• How does the CacheDrive make Cloud Storage faster? At what speeds can I access files?
• What Happens if I Have More Than 1TB of Data? Can I Still Use the CacheDrive?
• What are the system capacities?
• How Can I Scale Up Morro Cloud Storage?

See all 12 articles

Connecting to the CacheDrive 5

• Connect to CacheDrive - Windows
• Connect to CacheDrive - Mac
• Connect to CacheDrive - Browser
• Connect to CacheDrive - Linux
• Connect to CacheDrive - IPv6

Sharing & Syncing Files 9

• Share Files within One Office Location
• Share Files between Offices
• Share Files Outside the Organization
• Sync CacheDrive with Dropbox and OneDrive
• Sync and Share Revit Files

See all 9 articles

CacheDrive and Morro Cloud Manager 6

• What is Morro Cloud Manager?
• Which outgoing ports do I need to open?
• Why do I get the "Disk space is nearly full" alert?
• How many administrators can be assigned?
• Business Admin Login vs. User Login

See all 6 articles

Cloud Storage Options 11

• Morro File System - Wasabi Technologies
• Bring Your Own Storage (BYOS) - Backblaze B2
• Bring Your Own Storage (BYOS) - Amazon S3
• Your Object Storage for Archive - Wasabi Hot Storage
• Your Object Storage for Archive - Amazon S3

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Warranty and Support 8

• What is the CacheDrive and xCache Expansion warranty period?
• What will happen to my data on the Morro CacheDrive when I return it for replacement?
• What happens if my device stops working?
• Can I return my CacheDrive?
• What service plans are available?

See all 8 articles

Use My Device 7

• How do I access Morro Cloud Manager as a standard user?
• How do I login with my network username?
• How can I recover my deleted files?
• How do I set permissions for a Home directory or user controlled folders?
• How do I determine if a file is in the cache?

See all 7 articles

Configure My Device 13

• How do I determine the status of my CacheDrive?
• How do I update the device firmware?
• How do I change what type of files to sync to the cloud?
• How do I configure Remote Team Collaboration for Revit?
• How do I set a static or dynamic IP address on a CacheDrive?

See all 13 articles

Manage Users 8

• How do I add users to an account?
• How do I choose a username and password when creating users?
• How do I reset my Morro Account login password?
• How do I change my password?
• How do I change my email address?

See all 8 articles

Subscriptions and Billing 6

• How do I manage my subscriptions?
• How do I manage my billing info?
• How do I review my billing history?
• How do I manage my payment options?
• How do I read my monthly billing statement?

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Device 8

• Received alert email about stuck queue
• Why has my SharePoint sync stopped?
• Why has my ECHO to OneDrive Personal not synchronized certain files?
• Two devices with the same name on the same network from different teams.
• Why are some files not synchronized?

See all 8 articles

File Access 12

• I updated to firmware version 1.5.1 or higher and now I can't connect to shares.
• Why is file copy to CacheDrive slow?
• Why can't I connect to a share even though I have access permission and correct credentials?
• I can't connect to a CacheDrive from my Windows PC.
• Why doesn't Windows 10 ask me for my credentials when connecting to my network share?

See all 12 articles

Known Issues and Limitations 10

• File Name and Path Limitations
• File Sizes
• Windows File ACLs
• Sharepoint Sync
• Real-Time Collaboration

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Account Registration 2

• Morro Account Sign Up
• Choose a Service Plan

Basic Configuration Steps 5

• Welcome to Morro Cloud Manager
• Share Access Permissions
• Basic Configuration for Two Offices
• Multi-Factor Authentication for MCM Login
• Glossary

Dashboard 2

• The Dashboard - Administrators
• The Dashboard - Users

File System 15

• File System Page
• File System - Create Cloud Storage Group
• File System - Manage Cloud Storage Group
• Create Pool
• File System - Manage Pools and Shares

See all 15 articles

Devices 5

• Add Gateway (CacheDrive)
• Manage Gateway
• Device Information
• Install V100 on vSphere ESXi 6.5
• Install V101 on Hyper-V

Team 10

• Team Page
• Add Users
• Manage Users
• Add Groups
• Manage Groups

See all 10 articles

Apps 6

• SharePoint Sync
• Morro Migrate
• Morro Slack App
• Morro ECHO Dropbox
• Morro ECHO OneDrive

See all 6 articles

Files 3

• Files
• Manage Caching
• Manage Versions by Share/Folder

Logs 1

• Logs

My Apps 1

• My Apps Page

Profiles 3

• Profile - Business Admin
• Profile - Global Admin
• Profile - User

Accounts 2

• Manage Morro Account - Business Admin
• Manage Morro Account - Global Admin

Morro Connect 9

• Install Morro Connect for PC
• Install Morro Connect for Mac
• Sign In
• Shares
• Devices

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Audit 5

• Dashboard
• Settings
• Sessions
• Events
• Saved Event Stream

RTC 1

• Best Practice Guide - RTC for Revit

General 1

• Bad Practices

Release Notes 35

• Morro Data Release Notes (Current)
• Morro Data Release Notes 5.2.9
• Morro Data Release Notes 5.2.5
• Morro Data Release Notes 5.2.3
• Morro Data Release Notes 5.2

See all 35 articles

About Morro 5

• What does Morro Offer?
• What is Morro Cloud Storage?
• What is Morro Cloud Storage Gateway?
• How is Morro different from a traditional Cloud Storage?
• Why Morro? Where did the idea come from?