Warranty and Support

What is the CacheDrive and xCache Expansion warranty period?
Morro Data offers a 3-year hardware warranty on Morro CacheDrives and xCache Expansion Units starting from the date of purchase. Returns Morro Dat...
Tue, Mar 14, 2017 at 7:13 PM
What will happen to my data on the Morro CacheDrive when I return it for replacement?
All the files are stored permanently in the Morro Cloud Storage. With xCache technology the files are cached on the local network on and the primary stora...
Thu, Mar 9, 2017 at 3:12 PM
What happens if my device stops working?
If you are experiencing issues with any of your devices, contact Customer Support and our support team will help you resolve your issues. Morro Data device...
Tue, Apr 28, 2020 at 9:07 PM
Can I return my CacheDrive?
Returns Morro Data offers a 15-day no-hassle return. The returned product must be in the condition you received. It must also be in the original packagi...
Thu, Mar 16, 2017 at 10:26 AM
What service plans are available?
Morro Data offers the following service plans: CloudNAS Essentials $69/month  Storage Options: Morro File System - Wasabi Hot Storage Bring Your Ow...
Fri, May 25, 2018 at 6:19 PM
How Does Pricing Work?
Q.  Is your subscription month to month? A. Yes, month to month, no long-term commitment. You can cancel at any time. We also offer a money-back guarante...
Tue, Jun 12, 2018 at 5:31 PM
What support plans are available?
All Morro Data customers receive access to the Standard Support plan as part of your account for free. A Premium Support plan that offers 24 x 7 response is...
Tue, Jul 17, 2018 at 12:05 PM
How do I contact tech support?
There are a few ways to get help for your Morro Data solution. 1. Live Chat From your team portal, click on the chat icon in the bottom right corn...
Tue, Mar 14, 2017 at 6:24 PM