Warranty and Support

What is the CacheDrive return/exchange policy?
Morro Data offers a 3-year hardware warranty on Morro CacheDrives starting from the date of purchase. Returns Morro Data offers a 15-days no-hassle re...
Thu, Aug 27, 2020 at 11:42 AM
What will happen to my data on the Morro CacheDrive when I return it for replacement?
When you remove a CacheDrive from your account, the CacheDrive will be factory defaulted and all data on the device will be deleted. Your files will st...
Tue, Aug 25, 2020 at 11:00 AM
What service plans are available?
The current list of service plans is available here: Service Plans
Tue, Aug 25, 2020 at 11:02 AM
What support plans are available?
Please see the chart at the bottom of the following webpage for a comparison of the available support options: Morro Data Support
Tue, Aug 25, 2020 at 11:43 AM
How Does Pricing Work?
TABLE OF CONTENTS Is your subscription month to month? Do you have an option to Prepay? What is the Default Cloud Storage Provider? What is egress/down...
Tue, Aug 25, 2020 at 11:41 AM
How do I contact tech support?
To contact Morro Support, go to the Support Portal and click "New Support Ticket". You can also email us at support@morrodata.com.
Thu, Aug 20, 2020 at 1:56 PM