Warranty and Support

Morro Data CloudNAS and CacheDrive's warranty and technical support

What is the CacheDrive return/exchange policy?
Morro Data offers a 3-year hardware warranty on Morro CacheDrives starting from the date of purchase. Returns Morro Data offers a 15-days no-hassle re...
Fri, Mar 18, 2022 at 7:47 AM
What will happen to my data on the Morro CacheDrive when I return it for replacement?
When you remove a CacheDrive from your account, the CacheDrive will be factory defaulted and all data on the device will be deleted. Your files will st...
Tue, Aug 25, 2020 at 11:00 AM
What service plans are available?
The current list of service plans is available here: Service Plans
Thu, Feb 18, 2021 at 9:41 PM
What support plans are available?
Please see the chart at the bottom of the following webpage for a comparison of the available support options: Morro Data Support
Tue, Aug 25, 2020 at 11:43 AM
How Does Pricing Work?
TABLE OF CONTENTS Do you offer a free trial? Do you have an option to Prepay? What is the Default Cloud Storage Provider? What is egress/download? How...
Tue, Oct 17, 2023 at 3:09 PM
How do I contact tech support?
To contact Morro Support, go to the Support Portal and click "New Support Ticket". You can also email us at support@morrodata.com.
Mon, Feb 8, 2021 at 4:50 PM