Configure My Device

How do I check the upsync queue?
When files and folders are create, deleted, or modified in a sync, the changes are immediately added to a queue to sync these changes to the cloud. Ther...
Tue, Mar 30, 2021 at 6:49 PM
How do I update the device firmware?
You can update the device firmware from MCM. When a new firmware version is available, a pop-up will appear in the MCM Dashboard page and an indicator w...
Tue, Aug 25, 2020 at 12:42 PM
How do I set share access permissions?
Introduction Share Access Permissions can be set based on: Users (including a guest access option) Groups Gateways There are available three perm...
Wed, Sep 23, 2020 at 7:17 PM
How do I determine the status of my CacheDrive?
The following table shows the possible status values for CacheDrives listed in the MCM Devices page. Device is online.  This is the normal expected st...
Mon, Oct 5, 2020 at 2:55 PM
How do I setup access for my CacheDrive in Cloud (V23C1/C23C2)?
Access to CacheDrives in Cloud (V23C1/V23C2) is done through a Morro Data supplied VPN.  Administrators can create VPN user accounts and change the pre-shar...
Wed, Jun 23, 2021 at 6:50 PM
How do I force a CacheDrive to always fetch new files in a share?
The Morro Sync Engine makes files available across the network using the Global File System. Files are visible to any users that have access permission, but...
Tue, May 26, 2020 at 12:49 PM
How do I manually force the CacheDrive to download specific files/folders/shares into the cache?
Sometimes, it may be necessary to manually force the CacheDrive to download specific files, folders, or even shares to the cache. Common use cases: If yo...
Fri, Jul 9, 2021 at 2:42 PM
How do I prevent a CacheDrive from accessing a share?
To remove access to a share for a CacheDrive: Log into Team Portal as a Global or Business Administrator. Click on Devices. Select the device that sh...
Tue, Aug 25, 2020 at 2:02 PM
How do I limit upload bandwidth?
Upload bandwidth limits can be set by hour and day on a per-device basis.  Shares can be individually set to follow these limits. To set an upload band...
Thu, Aug 27, 2020 at 12:33 PM
How do I expand the hard drive on my VM (V200/V201/V202)?
Please verify that the image used to create your VM supports disk expansion. Model Platform Supports Expansion? V100 VMWare No V200 VMWare Yes ...
Wed, Jul 7, 2021 at 1:17 PM