Manage My Device

Learn how to manage your device with Morro Cloud Manager.

How do I check the upsync queue?
When files and folders are create, deleted, or modified in a sync, the changes are immediately added to a queue to sync these changes to the cloud. Ther...
Tue, Mar 30, 2021 at 6:49 PM
How do I update the device firmware?
You can update the device firmware from MCM. When a new firmware version is available, a pop-up will appear in the MCM Dashboard page and an indicator w...
Thu, Mar 17, 2022 at 8:07 AM
How do I determine the status of my CacheDrive?
The following table shows the possible status values for CacheDrives listed in the MCM Devices page. Device is online.  This is the normal expected st...
Mon, Oct 5, 2020 at 2:55 PM
How do I limit upload bandwidth?
Upload bandwidth limits can be set by hour and day on a per-device basis.  Shares can be individually set to follow these limits. To set an upload band...
Thu, Aug 27, 2020 at 12:33 PM
How do I expand the hard drive on my VM (V200/V201/V202)?
Please verify that the image used to create your VM supports disk expansion. Model Platform Supports Expansion? V100 VMWare No V200 VMWare Yes ...
Wed, Mar 16, 2022 at 8:43 AM
How do I factory reset a CacheDrive?
To restore a CacheDrive to factory settings: Make sure that all of the data from the device has been synced to the cloud.  For sync shares, check if th...
Tue, Jul 21, 2020 at 11:04 AM
How do I convert a Replicate share to a Sync share?
The following article will help you determine if Replicate or Sync shares are better for your use case: When Should I Use Replicate Shares? Replicat...
Wed, Feb 10, 2021 at 8:01 PM
How do I find the MAC address of a CacheDrive?
If you have a physical CacheDrive (G80/T600/R1100), you can find the MAC address at the back, the bottom, or the front of the device. If you have a virt...
Thu, Aug 27, 2020 at 12:39 PM
How do I configure a proxy server?
To use a proxy server with your CacheDrive: For CacheDrive hardware devices: Connect a monitor and keyboard to the CacheDrive. Reboot the device by hol...
Thu, Feb 6, 2020 at 1:02 PM
How do I repurpose an unused CacheDrive?
If a CacheDrive is no longer in use and is beyond the 30-day return policy, it can be treated as standard hardware once it has been removed from your Morro ...
Wed, Nov 3, 2021 at 11:22 AM