Morro Data - Support Center
Welcome
Login
Sign up
Home
Solutions
How can we help you today?
Enter your search term here...
Search
New support ticket
Check ticket status
Quick Links
Release Notes
User's Guide
Knowledge base
Initial Setup
Getting Started - Initial Setup
6
Creating an Account
Quick Start Guide
Getting My Business Setup
Setting Up Two Office Locations
Creating Shares and User Accounts
See all 6 articles
Initial Setup FAQ
6
The System Does Not Automatically Detect My Device
What Should I Name My Gateway?
How Do I Pick My Team Portal (URL)?
I Didn't Receive a Confirmation Email...
Where Can I Find the UUID for My Device?
See all 6 articles
Frequently Asked Questions
Morro Data Storage Solution
14
Basic Concepts and Glossary
How does the CacheDrive make Cloud Storage faster? At what speeds can I access files?
What Happens if I Have More Than 1TB of Data? Can I Still Use the CacheDrive?
What are the system capacities?
How Can I Scale Up Morro Cloud Storage?
See all 14 articles
Connecting to the CacheDrive
5
Connect to CacheDrive - Windows
Connect to CacheDrive - Mac
Connect to CacheDrive - Browser
Connect to CacheDrive - Linux
Connect to CacheDrive - IPv6
Sharing & Syncing Files
13
Share Files within One Office Location
Share Files between Offices
Share Files Outside the Organization
Sync CacheDrive with Dropbox and OneDrive
Sync and Share Revit Files
See all 13 articles
CacheDrive and Morro Cloud Manager
7
What is Morro Cloud Manager?
Which outgoing ports do I need to open?
Why do I get the "Disk space is nearly full" alert?
How many administrators can be assigned?
Business Admin Login vs. User Login
See all 7 articles
Cloud Storage Options
16
Morro File System - Wasabi Technologies
Bring Your Own Storage (BYOS) - Amazon S3
Bring Your Own Storage (BYOS) - Azure
Bring Your Own Storage (BYOS) - Backblaze B2
Bring Your Own Storage (BYOS) - RStor
See all 16 articles
Warranty and Support
7
What is the CacheDrive return/exchange policy?
What will happen to my data on the Morro CacheDrive when I return it for replacement?
What service plans are available?
What support plans are available?
How Does Pricing Work?
See all 7 articles
How do I... ?
Access My Device
8
How do I access Morro Cloud Manager as a standard user?
How do I login with my new user account?
How do I connect to a CacheDrive in Cloud over VPN?
How do I access shares with older devices such as plotters and scanners?
How do I access shares when using Azure AD DS for authentication?
See all 8 articles
Manage My Data
10
How can I recover my deleted files?
How do I find a missing file?
How do I recover a "missing" file?
How do I force a CacheDrive to always fetch new files in a share?
How do I manually force the CacheDrive to download specific files/folders/shares into the cache?
See all 10 articles
Secure My Data
10
How do I set share access permissions?
How do I set user permissions on files and subfolders in Windows?
How do I prevent a CacheDrive from accessing a share?
How do I set permissions for a Home directory or user controlled folders?
How do I permanently delete files and folders from the system?
See all 10 articles
Manage My Device
17
How do I check the upsync queue?
How do I update the device firmware?
How do I determine the status of my CacheDrive?
How do I limit upload/prefetch bandwidth?
How do I expand the hard drive on my VM (V200/V201/V202)?
See all 17 articles
Manage Users
9
How do I add users to an account?
How do I choose a username and password when creating users?
How do I reset my Morro Account login password?
How do I change account info (password, email, etc.)?
How do I enable MFA?
See all 9 articles
Subscriptions and Billing
6
How do I manage my subscriptions?
How do I manage my billing info?
How do I review my billing history?
How do I read my monthly billing statement?
How do I close my account?
See all 6 articles
Troubleshooting
Device
15
My CacheDrive won't boot or is offline. What should I do?
My CacheDrive VM is very slow. What should I check?
Why is my CacheDrive not uploading?
Common Error Messages
I can't access my CacheDrive over VPN by hostname
See all 15 articles
File Access
30
Why is file copy to CacheDrive slow?
How can I test upload speed for my BYOS bucket?
How can I test Wasabi file upload speed?
How can I test AWS S3 file upload speed?
Why can't I connect to a share even though I have access permission and correct credentials?
See all 30 articles
Known Issues and Limitations
21
"Client secret keys have expired" alert email
File Name and Path Limitations
File Sizes
Windows File ACLs
Sharepoint Sync
See all 21 articles
Morro Cloud Manager User's Guide
Getting Started
9
Morro Account Sign Up
Welcome to Morro Cloud Manager (Administrator View)
Choosing a Service Plan
Glossary
Install V200 on vSphere ESXi
See all 9 articles
Dashboard
2
The Dashboard - Administrators
The Dashboard - Users
File System
14
File System Page
File System - Manage Your Cloud Storage
File System - Add Cloud Storage
File System - Create Pool and Multi-Cloud Redundancy
File System - Manage Pools
See all 14 articles
Devices
9
Devices Page
Devices - Add Gateway
Devices - Manage Device
Manage Device - General
Manage Device - Maintenance
See all 9 articles
Team
2
Team Page
Team - Authentication
Team - Morro Users Mode
3
Team - Authentication (Morro Users Mode)
Team - User (Morro Users Mode)
Team - Group (Morro Users Mode)
Team - Active Directory Mode
3
Team - Authentication (Active Directory Mode)
Team - User (Active Directory Mode)
Team - Group (Active Directory Mode)
Team - Microsoft Entra ID Mode
3
Team - Authentication (Microsoft Entra ID Mode)
Team - User (Microsoft Entra ID Mode)
Team - Group (Microsoft Entra ID Mode)
Team - Microsoft Entra Domain Services Mode
3
Team - Authentication (Microsoft Entra Domain Services Mode)
Team - User (Microsoft Entra Domain Services Mode)
Team - Group (Microsoft Entra Domain Services Mode)
Team - LDAP Mode
4
Team - Authentication (LDAP Mode)
Team - User (LDAP Mode)
Team - Group (LDAP Mode)
JumpCloud Integration (LDAP Mode)
Team - IDaaS Mode
4
Team - Authentication (IDaaS Mode)
Okta Integration (IDaaS Mode)
OneLogin Integration (IDaaS Mode)
Generic IDaaS Integration (IDaaS Mode)
Apps
10
Apps Page
SharePoint Sync
Morro Slack App
Morro ECHO Dropbox
Morro ECHO OneDrive
See all 10 articles
Files
10
Files Page
Manage Caching
Manage Versions by Share/Folder
Manage Versions by File
Edit Security
See all 10 articles
Logs
1
Logs Page
My Apps
1
My Apps Page
Account Menu
5
Account Menu
Profile
Profile - Multi-Factor Authentication
Account
Data Plan
Morro Connect
8
Install Morro Connect for PC
Install Morro Connect for Mac
Sign In
Files
Morro Connect User's Guide
See all 8 articles
Morro Migrate
4
Morro Migrate User's Guide
Error Logs
Fixing Illegal Character Errors
Known Limitations
Morro Audit User's Guide
24
How do I enable Audit?
Dashboard
Settings
Sessions
Events
See all 24 articles
Morro Edge
18
Introduction
Terminology
Devices and Capabilities
Dashboard
Network
See all 18 articles
Morro Duplicate
3
Morro Duplicate
Error Logs
Known Limitations
Best Practices Guides
General
5
Performance Tuning
RTC for Design
Bad Practices - Things to Avoid
Setting Access Permissions
Reducing Unnecessary Cloud Downloads
Migration
2
Migration Using the Morro Migrate App
Data Onboarding without the Morro Migrate App
Third-Party Backup Solutions
1
Disable Archive Bit Usage
Test Results
1
FSCT Test Results for G80 Pro
Surveillance
2
Limiting File Size When Using Ganz CORTROL
Viewing Security Footage on a CacheDrive using Ganz Portable Player
Other Stuff
Release Notes
1
Morro Data Release Notes (Latest - 8.2.4)
About Morro
5
What does Morro Offer?
What is Morro Cloud Storage?
What is Morro Cloud Storage Gateway?
How is Morro different from a traditional Cloud Storage?
Why Morro? Where did the idea come from?
