Initial Setup FAQ

The System Does Not Automatically Detect My Device
When creating an account with Morro Data, you will need to add a CacheDrive cloud storage gateway during the sign up process. The process will attempt to au...
Wed, Aug 26, 2020 at 3:27 PM
What Should I Name My Gateway?
In Step 3 of the sign-up process, you will be asked to pick a gateway name. The gateway name is what all your users will see on their computer to access ...
Thu, Feb 6, 2020 at 12:37 PM
How Do I Pick My Team Portal (URL)?
In Step 4 of the sign-up process, you will be asked to pick a Team Portal. The Team Portal is the subdomain for the url used to access the team's Mo...
Thu, Feb 6, 2020 at 12:38 PM
I Didn't Receive a Confirmation Email...
After account registration Create an Account, an email is sent to you automatically for verification and to complete the business administrator user setup...
Fri, Mar 17, 2017 at 1:27 PM
Where Can I Find the UUID for My Device?
The Universal Unique Identifier (UUID) label is fixed to the bottom of your Morro CacheDrive or xCache Expansion Unit. The UUID of the Morro device wil...
Mon, Aug 17, 2020 at 12:55 PM
When Should I Use Replicate Shares?
The time it takes to upload data to the cloud is determined by the number of files, the size of the files, and the speed of your network connection (bandwid...
Thu, Aug 27, 2020 at 10:37 AM