Common Issues

The System Does Not Automatically Detect My Device
When creating an account with Morro Data, you will need to add the CacheDrive cloud storage gateway during the sign up process. The process will attempt ...
Thu, Dec 1, 2016 at 5:22 PM
How Do I Pick My Gateway Name
In Step 3 of the sign-up process, you will be asked to pick a gateway name. The gateway name is what all your users will see on their computer to access ...
Thu, Dec 1, 2016 at 7:45 PM
How Do I Pick My Team Portal (URL)
In Step 4 of the sign-up process, you will be asked to pick a Team Portal. The Team Portal is the subdomain for the url used to access the team's Mo...
Fri, Dec 2, 2016 at 2:24 PM
I Didn't Receive a Confirmation Email...
After account registration Create an Account, an email is sent to you automatically for verification and to complete the business administrator user setup...
Fri, Mar 17, 2017 at 1:27 PM
Where Can I Find the UUID for My Device?
The Universal Unique Identifier (UUID) label is fixed to the bottom of your Morro CacheDrive or xCache Expansion Unit. The UUID of the Morro device ...
Fri, Mar 17, 2017 at 2:57 PM
Data On-Boarding for Morro Data
You’ve created your account and connected to your CacheDrive. Now you're wondering, "How do I get my data files into the system?" Morro D...
Wed, Feb 7, 2018 at 5:41 PM