Billing History

When charges are posted to your credit card or debit card, the name of the purchase will be listed in the description field in your statement.


To match your transaction with your payment option statement:

  1. Sign in to your Team Portal.
  2. Click Data Plan in the top right dropdown menu.
  3. Choose the corresponding bill from the Billing History section. The bill can be downloaded by clicking the Download icon.


When matching the bill in your billing history, look for bills with the "paid" status.


Unknown Charges

Here are some things to check for when an unknown charge appears on your statement:

  • Check total storage usage.
  • Check total download usage.


Declined Payments

Your payment may be declined for a number of reasons. When you have a declined payment, try these steps to troubleshoot the problem:

  • Make sure the payment option is still valid.
  • Make sure the payment option information is up to date.
  • Replace your payment option.


If all these methods fail, please contact Customer Support.


Refund Status

If you have questions about a refund, please contact Customer Support.


If you have questions about how long a refund should take, please refer to the Terms of Service.


Chargebacks

A chargeback occurs when your account is credited after a transaction is reversed due to any of the following reasons:

  • If you dispute a transaction that wasn’t recognized or did not process when expected.
  • If a single transaction is processed more than once.
  • If your payment option provider declines an authorization due to problems with the payment option account or transaction.
  • If a purchase is made with an expired payment option.


Before a chargeback occurs, your payment option provider may request a transaction receipt to determine if the transaction is valid. If the response does not validate the transaction, a chargeback will occur. However, if a disputed charge is shown to be valid, a chargeback reversal will occur and the transaction will be posted to the payment owner’s account again.


Printing Receipts

To print receipts for your Microsoft purchases:

  1. Sign in to your Team Portal.
  2. Click Data Plan from the top right dropdown menu.
  3. Choose the corresponding bill from the Billing History.
  4. Click the down arrow icon to download the bill.
  5. Print the bill or save to your client computer.