File Access

I updated to firmware version 1.5.1 or higher and now I can't connect to shares.
Starting with firmware version 1.5.1, shares accept only NTLMv2 authentication by default.  Some older PCs may only support NTLMv1.  To enable NTLMv1 authen...
Tue, Mar 3, 2020 at 1:26 PM
Why is file copy to CacheDrive slow?
Symptom: Copying files to the CacheDrive is very slow and below the expected rate on the given network.  Cause: This issue can be caused by a problem ...
Mon, Feb 11, 2019 at 3:31 PM
Why can't I connect to a share even though I have access permission and correct credentials?
Symptom: User cannot access a share even though they have the correct credentials with access permissions. User cannot access a share even though they h...
Thu, Aug 13, 2020 at 2:49 PM
I can't connect to a CacheDrive from my Windows PC.
Some of the possible reasons are: - You don't have the permission to the shares. Share maybe set to default No Access or no share has been created....
Wed, Mar 4, 2020 at 8:34 AM
Why doesn't Windows 10 ask me for my credentials when connecting to my network share?
Symptom: When user tries to access the Share from Windows Explorer, they get the following error without receiving a prompt to enter their credentials: ...
Mon, Jul 16, 2018 at 4:55 PM
Windows loses my password after reboot
If Windows loses your saved share password after reboot, here are a few things to try: 1.  Check Credential Manager.  Search for "Credential Manage...
Fri, Jan 31, 2020 at 9:49 AM
An error occurs when opening a file in the share folder from an application
Symptom: Receive an error that the file cannot be found when using an application to open a file from the shared folder. Cause: Timeout settings are d...
Thu, Aug 24, 2017 at 10:07 AM
How come my file has a lock on it?
Symptom: File cannot be deleted or purged when the file is locked. Cause: The problem is caused when the file is being access by the system so a l...
Tue, Aug 1, 2017 at 3:19 PM
Can't connect to CacheDrive using Azure AD authentication
In Windows 10, some apps require the username to be entered in the following format: azuread\$username@$domain where: $username is the name of the use...
Mon, Feb 10, 2020 at 11:43 AM
I can't delete a folder or share from the Team Portal
Here are some possible reasons for why a folder cannot be deleted from the Team Portal: Folder is not empty Make sure that the contents of the folder h...
Wed, Feb 12, 2020 at 10:37 AM