File Access

Why is file copy to CacheDrive slow?
Symptom: Copying files to the CacheDrive is very slow and below the expected rate on the given network.  Cause: This issue can be caused by a problem ...
Mon, Feb 11, 2019 at 3:31 PM
Why can't I connect to a share even though I have access permission and correct credentials?
Symptom: User cannot access a share even though they have the correct credentials with access permissions. User cannot access a share even though they h...
Wed, Aug 28, 2019 at 2:35 PM
Why I cannot connect to CacheDrive from Windows PC?
Some of the possible reasons are: - You don't have the permission to the shares. Share maybe set to default No Access or no share has been created....
Wed, Jul 24, 2019 at 9:39 PM
Why doesn't Windows 10 ask me for my credentials when connecting to my network share?
Symptom: When user tries to access the Share from Windows Explorer, they get the following error without receiving a prompt to enter their credentials: ...
Mon, Jul 16, 2018 at 4:55 PM
Windows loses my password after reboot
If Windows loses your saved share password after reboot, here are a few things to try: 1.  Check Credential Manager.  Search for "Credential Manage...
Fri, Jan 31, 2020 at 9:49 AM
An error occurs when opening a file in the share folder from an application
Symptom: Receive an error that the file cannot be found when using an application to open a file from the shared folder. Cause: Timeout settings are d...
Thu, Aug 24, 2017 at 10:07 AM
How come my file has a lock on it?
Symptom: File cannot be deleted or purged when the file is locked. Cause: The problem is caused when the file is being access by the system so a l...
Tue, Aug 1, 2017 at 3:19 PM
Can't connect to CacheDrive using Azure AD authentication
In Windows 10, some apps require the username to be entered in the following format: azuread\$username@$domain where: $username is the name of the use...
Mon, Feb 10, 2020 at 11:43 AM
I can't delete a folder or share from the Team Portal
Here are some possible reasons for why a folder cannot be deleted from the Team Portal: Folder is not empty Make sure that the contents of the folder h...
Wed, Feb 12, 2020 at 10:37 AM
System Error 53 or 87
Starting with firmware version 5.1.0, CacheDrives by default will require NTLMv2 authentication for shares.  This security improvement may affect older Wind...
Thu, Feb 20, 2020 at 9:08 AM