Known Issues and Limitations

Application environments for CacheDrive

File Name and Path Limitations
Invalid Characters and Names for Files and Folders The following table lists invalid characters and names based on access or sync type: Access or Sync ...
Thu, Feb 6, 2020 at 11:59 AM
File Sizes
The maximum cacheable file size depends on the storage capacity of the CacheDrive.  For a 1 TB device, the maximum file size is approximately 300 GB due to ...
Fri, Feb 7, 2020 at 12:11 PM
Windows File ACLs
While most Windows file ACL settings are supported, there are some unusual configurations where ACL support may be incomplete: ACLs with Deny entries t...
Thu, Feb 20, 2020 at 10:46 AM
Sharepoint Sync
A few things to note when using the Sharepoint Sync app: Microsoft requires interactive authentication token renewal, so we recommend logging in to MCM us...
Fri, Feb 7, 2020 at 12:09 PM
Real-Time Collaboration
Real-Time Collaboration functionality supports specific software packages and versions.  Please contact Morro Data for the most current information.
Fri, Feb 7, 2020 at 12:10 PM
Windows 10
Known issues related to Windows 10 Does not support: Windows 10 Backup (Back up using File History) as a target drive.
Fri, Feb 3, 2017 at 10:21 AM
AutoCAD 3D
The article has information related to using AutoCAD 3D in the Morro Data environment. File Versions AutoCAD uses an extensive process for saving files...
Thu, Sep 27, 2018 at 10:16 AM
Multi-factor Authentication SMS Support
Currently, MFA SMS is not supported with mobile service providers in China.
Thu, Feb 20, 2020 at 10:13 AM
Firefox When attempting to restore deleted files through the Team Portal, file and folder sizes may be listed as 0.  To work around this issue, try anothe...
Thu, Feb 20, 2020 at 11:03 AM
Team Portal Download Button Disabled
Team Portal downloads are not supported when Wasabi is used as the cloud storage backend.  We recommend using the Morro Connect app in its place: h...
Tue, Mar 31, 2020 at 12:44 PM