Morro Data - Support Center

A small number of customers may receive the following alert email: To resolve this issue: Open Morro Cloud Manager (MCM) using a browser in Incog...

Invalid Characters and Names for Files and Folders The following table lists invalid characters and names based on access or sync type: Access or Sync ...

The maximum cacheable file size depends on the storage capacity of the CacheDrive.  For a 1 TB device, the maximum file size is approximately 300 GB due to ...

While most Windows file ACL settings are supported, there are some unusual configurations where ACL support may be incomplete: ACLs with Deny entries t...

A few things to note when using the Sharepoint Sync app: Microsoft requires interactive authentication token renewal, so we recommend logging in to MCM us...

Notes and limitations of RTC for Revit: Remote Team Collaboration (RTC) for Revit requires a fully functioning system to work properly.  If one or more ...

Problem: Revit 2018 or 2019 installation using a Revit deployment on a CacheDrive share silently fails. Cause: To improve performance and syncing effici...

Cisco Umbrella may act as a proxy for some of the domains used by your Morro storage system.  This can cause SSL certificate issues that prevent access to M...

Known issues related to Windows 10 Does not support: Windows 10 Backup (Back up using File History) as a target drive.

The article has information related to using AutoCAD 3D in the Morro Data environment. File Versions AutoCAD uses an extensive process for saving files...