Here are some common error messages you may see in the logs, what they mean, and what you should do about them.
|Message||What It Means||What You Should Do|
|Reading from/Writing to storage 'MyStorage' (wasabi-s3) failed with err='-1' in 'MyCacheDrive'.||Failed attempt when trying to read from or write to cloud storage.||If you receive many of these over a short period of time and the cloud backend is behaving normally, contact Support. Occasional instances of this message is expected.|
|Account 'MyAccount' gateway 'MyCacheDrive' suspends/resumes requests to share 'MyShare' at Jan 1 2020 7:00 am (UTC).||Multiple failed attempts at reading or writing to cloud storage. The device will wait a while before attempting again, then resume access when successful.||If access has been suspended for several hours without a resume, contact Support.|
|Device 'MyDevice' detected Cloud Storage Service Provider 'Morro Cloud' issue: 'ERROR MESSAGE'||The device encountered an error when trying to access cloud storage.||Generally, this error can be ignored because the device will retry until it succeeds. If you get many instances of this error, contact Support.|
|File 'MyFilename' created or modified by user 'MyUser' on gateway 'MyGateway' is lost due to original file lost. The incident occured at January 1, 2020 12:00am (UTC).||A sync conflict may have prevented a file from being properly saved.||Check the contents of the file in the error message and verify that its contents are correct.|
|Account 'MyAccount' gateway 'MyGateway' suspends requests to share 'MyShare' at January 1, 2020 12:00am (UTC), because more file requests fail.||Multiple file requests to a share have failed, so access to the share has been temporarily suspended.||Generally, share access will be automatically restored once the condition causing the requests to fail has passed. If you do not get a log message about access restoration after an extended period, contact Support.|