Morro Data - Support Center

To recover a deleted file, go to the Team Portal, then Files, then navigate to the location of the deleted file.  Follow these steps to complete the file re...

In a multi-user environment, one common issue is that a user may move or reorganize files without informing others.  Here are some ways to find these "...

Sometimes, when trying to recover a file, we'll go to the expected location in the filesystem, unhide deleted files, and not find the file we were looki...

The Morro Sync Engine makes files available across the network using the Global File System. Files are visible to any users that have access permission, but...

Sometimes, it may be necessary to manually force the CacheDrive to download specific files, folders, or even shares to the cache. Common use cases: If yo...

When copying files from one share to another share on remote file server very slow, it is because Windows treat two share are different resource, so files a...

There are two ways to determine if a file is already in the cache. MCM Go to the MCM. Click Files, then navigate to the file. Click Manage Caching. ...

To determine how much cloud storage is used by previous versions, use the Audit app. 1. Go to the Morro Audit app and click Files & Locks in the lef...

Users sometimes do things they're not supposed to do, and others may not notice until days or even weeks later.  One example that we've seen often i...

Morro Data optimizes the cloud storage by including a default exclusion list for files to skip during the sync process. Some files such as temporary files o...