All Morro Data customers receive access to the Standard Support plan as part of your account for free. A Premium Support plan that offers 24 x 7 response is included in the Morro Data Enterprise Plan.



Morro Data Support Plan Summary

Service Plans
Standard Support
Premium Support
CloudNAS Essentials

Optional
CloudNAS Business

Optional
CloudNAS Enterprise





Support Center Solutions


Community Forum


CacheDrive Expedited RMA Process


Proactive CloudNAS account performance monitoring


Free VM in the event of hardware failure


Proactive hardware device management


CloudNAS service account implementation advisory service


Users, Pools, Shares and Device management


Quarterly review and analysis on resource usage


Support portal online ticket
Business Hours
(Mon-Fri, 9-5 PST)
24x7
Email support
Business Hours
(Mon-Fri, 9-5 PST)
24x7
Online chat support
Business Hours
(Mon-Fri, 9-5 PST)
24x7
Phone support

Business Hours
(Mon-Fri, 9-5 PST)
Extended Hours
(Mon-Fri, 8-8 PST)


For more information, contact our Sales Team