Device

I made a configuration change but it didn't seem to work. What should I do?
Do not restart services or reboot devices! Because of the cloud-based nature of the Morro Data solution, configuration changes are made in the cloud whi...
Fri, Oct 2, 2020 at 11:22 AM
Received alert email about stuck queue
Symptom: Administrator received an alert email about stuck queue on Gateway device. A sample alert email - Processing a file {the filename} takes lon...
Wed, Jul 26, 2017 at 4:26 PM
Why has my SharePoint sync stopped?
Symptom: SharePoint Sync has stopped with the errorĀ  Cause: SharePoint Sync relies on the SharePoint APIs provided by Microsoft. These errors are rel...
Mon, Mar 4, 2019 at 9:25 AM
Why has my ECHO to OneDrive Personal not synchronized certain files?
Symptom: Certain files and folders are not synching to OneDrive Personal using ECHO. Cause: OneDrive will not sync files that contain invalid file or ...
Fri, Feb 7, 2020 at 12:45 PM
Two devices with the same name on the same network from different teams.
Symptom: User connects to their device but files are synced to the wrong device. Cause: It is possible to create two devices with the same name on ...
Tue, Jun 23, 2020 at 2:51 PM
Why are some files not synchronized?
Morro Data CacheDrives can sync any file type to the Global File System. To minimize storage requirements and improve performance, some files types are igno...
Fri, Feb 7, 2020 at 12:53 PM
Multiple Gateways with Same Hostname Issue
When using the "Hostname in LAN" option in Devices -> Gateway -> Advanced, be aware of the following potential pitfalls: When the Cache...
Mon, Feb 17, 2020 at 10:30 PM
I can't access my CacheDrive over VPN by hostname
Here are a few things to try if client PCs can't access a CacheDrive over VPN by hostname: Some VPN setups do not allow NETBIOS broadcasting by de...
Tue, Apr 28, 2020 at 9:06 PM
Common Error Messages
Here are some common error messages you may see in the logs, what they mean, and what you should do about them. Message What It Means What You Should Do ...
Tue, May 19, 2020 at 11:03 AM