Device

What's Next after Account Sign-up?
Once set up your Morro Account, you may create Shares and User Accounts for immediate storage access. A Share is a folder which can be ...
Thu, Sep 22, 2016 at 12:04 PM
How does the CacheDrive make Cloud Storage faster? At what speeds can I access files?
The CacheDrive can help speed up the accessing of files (download) and the uploading of files to your cloud storage. Access/Download By caching y...
Tue, Nov 22, 2016 at 5:17 PM
Two devices with the same name on the same network from different teams.
Symptom: User connects to their device but files are synced to the wrong device. Cause: It is possible to create two devices with the ...
Mon, Sep 26, 2016 at 10:39 PM
How to Limit Upload Bandwidth?
Upload Bandwidth can be limited in the Time Shift Sync feature for each Share.  Administrators can specify a schedule the bandwidth allocated during those...
Wed, Jan 10, 2018 at 9:33 AM
Device cannot be discovered
Symptom: Admin cannot discover the device (CacheDrive or xCache Expansion) during Add Gateway, Add xCache Expansion, or Account Sign-Up Cause: There a...
Mon, Feb 20, 2017 at 11:23 AM
Received alert email about stuck queue
Symptom: Administrator received an alert email about stuck queue on Gateway device. A sample alert email - Processing a file {the filename} takes lon...
Wed, Jul 26, 2017 at 4:26 PM
How do I clear out the cached files on my CacheDrive?
In the situation where you may need to remove the full data files from your CacheDrive, you can use the Morro Data security feature to accomplish this goal....
Wed, May 24, 2017 at 10:41 AM
How do I update the device firmware?
You can update the device firmware from anywhere you have access to a web browser. When a new firmware is available, the administrators will be alerted ...
Sat, May 27, 2017 at 9:54 AM
An error occurs when opening a file in the share folder from an application
Symptom: Receive an error that the file cannot be found when using an application to open a file from the shared folder. Cause: Timeout settings are d...
Thu, Aug 24, 2017 at 10:07 AM