Device

My CacheDrive won't boot or is offline. What should I do?
If your CacheDrive is unable to boot or is offline, here are a few things to try: Verify that the power cable and network cable are attached properly a...
Fri, Apr 9, 2021 at 3:18 PM
My CacheDrive VM is very slow. What should I check?
Here are a few things to check if your VM-based CacheDrive is slower than expected. Make sure that your VM host has adequate hardware.  If CPU load or ...
Fri, Jul 9, 2021 at 12:38 PM
Common Error Messages
Here are some common error messages you may see in the logs, what they mean, and what you should do about them. Message What It Means What You Should ...
Fri, Feb 19, 2021 at 2:49 PM
I can't access my CacheDrive over VPN by hostname
Here are a few things to try if client PCs can't access a CacheDrive over VPN by hostname: Some VPN setups do not allow NETBIOS broadcasting by de...
Tue, Apr 28, 2020 at 9:06 PM
Why is my CacheDrive powered off when it should be on?
There are a few reasons why a CacheDrive might unexpectedly be powered off. The device was manually powered off using the physical power button or thro...
Wed, Apr 21, 2021 at 5:41 PM
Why is my cloud storage usage much higher than expected?
The MCM Dashboard shows the amount of cloud storage used. "Your Data" includes all current and previous versions of your files. "...
Thu, Apr 15, 2021 at 6:25 PM
I made a configuration change but it didn't seem to work. What should I do?
Do not restart services or reboot devices! Because of the cloud-based nature of the Morro Data solution, configuration changes are made in the cloud whi...
Fri, Oct 2, 2020 at 11:22 AM
Received alert email about stuck queue
Symptom: Administrator received an alert email about stuck queue on Gateway device. A sample alert email - Processing a file {the filename} takes lon...
Wed, Jul 26, 2017 at 4:26 PM
Why has my SharePoint sync stopped?
Symptom: SharePoint Sync has stopped with the error  Cause: SharePoint Sync relies on the SharePoint APIs provided by Microsoft. These errors are rel...
Mon, Mar 4, 2019 at 9:25 AM
Why has my ECHO to OneDrive Personal not synchronized certain files?
Symptom: Certain files and folders are not synching to OneDrive Personal using ECHO. Cause: OneDrive will not sync files that contain invalid file or ...
Fri, Feb 7, 2020 at 12:45 PM