Morro Duplicate phases can sometimes fail due to misconfiguration, permission deny, etc.  When a phase fails due to file and folder errors, you will see a message like this:

Follow the "Click here for the files and folders with errors" link to get the error details.

Duplicate Status Dialog

Clicking on the link above will open the Duplicate Status dialog box:

If the file path is too long to fit in the dialog box, mouseover the file to see the whole path.

Sending the Log by Email

If there are too many files and folders with errors to manage in a dialog box, click "Send Log" to send the list in an email:

Fill out the required fields and the list will be sent to the email address entered.

Here is a sample error log sent by email:

The error type description is shown at the top, then the source and destination are shown with a tally of the files and folders with errors. The fields for each file are file/folder number, error type, file or folder, and path.

Error Types

Here are the file and folder errors and what they mean:

Permission Denied

Failed to set the owner, group, basic permissions, or ACL

Create error

Failed to create a file or folder


The source data has been deleted


The source data has been changed


Other unknown issue