Mark sure you are on the same LAN that Gateway is connected to.
In Some cases you may use Wi-Fi on you PC/Mac, also need to make sure the Wi-Fi network are the same one that the Gateway is connected to.
If you have DHCP enabled on your network router, the IP address of the Gateway may change from time to time. In this case, you can use the Gateway Name to connect and mount your share.
In this example, the Gateway name is "September". Simply type the name in Server Address field:
In any case, you can type in the IP address into the server address to connect to the Gateway. Here is the simple steps to connect to Gateway via IPv6 as the Morro devices use IPv6 for LAN IP address in Morro Cloud Manager,
Make sure you have IPv6 enabled on your PC/MAC
Using Mac for example, the following instructions cover Mac OS X 10.5 (Leopard). The OS x 10.4 (Tiger) and older Mac OS X versions
10.2 /10.3 also include IPv6 support, and the process for
setting them up is similar.
1. Go to System Preferences, and open Network
2. Select the relevant network connection and click
3. On the TCP/IP tab, make sure that the drop down box
next to Configure IPv6: is set to Automatically
4. On the DNS tab, click the plus (+) button below the list
of DNS servers
5. Type the address of your DNS server into the field provided: e.g., “2001:0DB8:C000:D000::3”
6. Click the OK button
7. Click the Apply button IPv6 support will now be enabled.
Go to Device page in Morro Cloud Manager to find the IP address of the Gateway.
Connect to Gateway
1. Go to Finder and then Go and Connect to Server
2. In Server Address bar type:
smb:// [IPv6] (note you need to type the [ ] Brackets for the beginning and end of IPv6)
3. Click Connect to select the Share you want to mount.