Morro Data - Support Center

Access My Device 9

• How do I access Morro Cloud Manager as a standard user?
• How do I login with my new user account?
• How do I setup access for my CacheDrive in Cloud (V23C1/C23C2)?
• How do I connect to a CacheDrive in Cloud over VPN?
• How do I access shares with older devices such as plotters and scanners?

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Manage My Data 9

• How can I recover my deleted files?
• How do I find a missing file?
• How do I recover a "missing" file?
• How do I force a CacheDrive to always fetch new files in a share?
• How do I manually force the CacheDrive to download specific files/folders/shares into the cache?

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Secure My Data 9

• How do I set share access permissions?
• How do I set user permissions on files and subfolders in Windows?
• How do I prevent a CacheDrive from accessing a share?
• How do I set permissions for a Home directory or user controlled folders?
• How do I permanently delete files and folders from the system?

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Manage My Device 15

• How do I check the upsync queue?
• How do I update the device firmware?
• How do I determine the status of my CacheDrive?
• How do I limit upload/prefetch bandwidth?
• How do I expand the hard drive on my VM (V200/V201/V202)?

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Manage Users 9

• How do I add users to an account?
• How do I choose a username and password when creating users?
• How do I reset my Morro Account login password?
• How do I change account info (password, email, etc.)?
• How do I enable MFA?

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Subscriptions and Billing 6

• How do I manage my subscriptions?
• How do I manage my billing info?
• How do I review my billing history?
• How do I read my monthly billing statement?
• How do I close my account?

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