A small number of customers may receive the following alert email:

To resolve this issue:

  1. Open Morro Cloud Manager (MCM) using a browser in Incognito or Private mode.  This prevents the use of an already logged in Entra ID account.
  2. Log in to MCM as the Business Administrator.
  3. Navigate to Team -> Authentication.
  4. Click the "Rejoin Microsoft Entra ID" button.  This starts the Microsoft Entra ID join process.  In the Microsoft login dialog box, enter the credentials of a user with the following API permissions:
    • Sign in and read the user profile
    • Read all groups
    • Read directory data
    • Access user's data anytime

For more information about Microsoft Entra ID authentication, see Team - Authentication (Microsoft Entra ID Mode).