Morro Data - Support Center

In File Explorer, files that are not in the local cache have a grey X or brown box in their icons.  Examples of such icons:   Normally, the CacheDrive...

Introduction Windows filesystem has a file attribute for offline files. If this attribute is set, the file appears in File Explorer with a grey X icon (in ...

Starting with firmware version 5.1, shares accept only NTLMv2 authentication by default.  Some older PCs may only support NTLMv1.  To enable NTLMv1 authenti...

In some instances, you may see that a folder in Windows shows the same group twice when viewing the ACL: The most common cause for this issue is th...

Depending on the Windows and Office versions, you may see the following error when trying to save Microsoft Office documents in a network share: In...

Some anti-virus program scans all the files in a destination folder when downloading a file from the Internet. When the destination folder is in a network s...

There’s a setting for “Optimize File Open and Save Time on Slow Networks” under Preferences > File Handling in Adobe Illustrator. If this optimization is...

Morro Data CloudNAS users may run into the issue of Adobe Acrobat saving or exporting to the .jpg format. Adobe Acrobat / Acrobat Pro has a Protected mo...

Windows File Explorer does not show folders or files with trailing spaces. Sometimes the user may add a trailing space when creating or renaming a folder/fi...

Question:  I added new ADS security groups and users, but the new groups and users do not show up in the share management permission entry list.  Answe...