File Access

Troubleshooting File Access Problems. File access-related issues (problems when saving/loading files).

My files have a grey X in their icon and I cannot access them.
In File Explorer, files that are not in the local cache will have a grey X in their icon.  Normally, the CacheDrive will automatically download the file fro...
Thu, Dec 23, 2021 at 1:48 PM
I updated to firmware version 5.1 or higher and now I can't connect to shares.
Starting with firmware version 5.1, shares accept only NTLMv2 authentication by default.  Some older PCs may only support NTLMv1.  To enable NTLMv1 authenti...
Thu, Dec 23, 2021 at 1:43 PM
Why is a group shown twice in a Windows ACL?
In some instances, you may see that a folder in Windows shows the same group twice when viewing the ACL: The most common cause for this issue is th...
Thu, Dec 23, 2021 at 3:42 PM
When saving Office documents, I got "network or file permission error (200932)"
Depending on the Windows and Office versions, you may see the following error when trying to save Microsoft Office documents in a network share: In...
Tue, Mar 15, 2022 at 10:55 AM
I have trouble downloading files to CacheDrive
Some anti-virus program scans all the files in a destination folder when downloading a file from the Internet. When the destination folder is in a network s...
Sat, Sep 3, 2022 at 8:21 PM
Why I cannot save from Adobe Illustrator to CacheDrive?
There’s a setting for “Optimize File Open and Save Time on Slow Networks” under Preferences > File Handling in Adobe Illustrator. If this optimization is...
Tue, Oct 25, 2022 at 12:30 PM