Accounts and billing accounts

In order to create an account, you need to purchase a CacheDrive. The CacheDrive is added to the account during account sign up. The account created during the Account Sign Up process is the business administrator. The business administrator is can view and change the billing information.


In order to view billing information, a user must be a global administrator or a business administrator. To become a global administrator, a business administrator must promote a standard user account. The business administrator can promote the user in the Account page under the section "Account Information".

View the billing information by logging in as a blobal or business administrato and go to the Account page.


Personal accounts and business accounts

There is only one type of account in Morro Cloud. N/A just here for placeholder.


Delegates for business administrator

The business administrator account is the only account that can modify billing information including adding a new credit card as a payment method. The


Update my billing info and address

To update your account payment info:

  1. Sign in to your Team Portal.
  2. Click ACCOUNT from the top right dropdown menu.
  3. Click NEW CARD from the Credit Card section of Payment and Billing Information.
  4. Enter credit card information in the New Card window.
  5. Click SAVE.


To update your account billing address:

  1. Sign in to your Team Portal.
  2. Click ACCOUNT from the top right dropdown menu.
  3. Click CHANGE ADDRESS from the "Billing Address" section of Payment and Billing Information.
  4. Enter credit card information in the New Card window.
  5. Click SAVE.


Changing my billing country or region

Moving to another country or region changes what currencies and payment options you can use, so make sure you update your billing account information after you move.


Note: Your current subscriptions may not be available in the region you’re moving to, so your subscriptions may need to change or may be lost if no equivalent is available.


Protect my billing information

Morro Systems is committed to helping protect the security of your information. We have implemented and will maintain appropriate technical and organizational measures intended to protect your information against accidental loss, destruction, or alteration; unauthorized disclosure or access; or unlawful destruction. Although we make good faith efforts to store the Personal Information we collect in a secure operating environment that is not accessible to unauthorized users, we cannot guarantee complete security.


The security of your personally identifiable information is important to us. When you enter sensitive information (such as credit card number) on our registration or order forms, we use reasonable security to encrypt that data and send it securely.


For more information, please see our Privacy Policy

I think my account was compromised

The first thing to do if you suspect your account has been compromised is to change your password.


To change your password:

  1. Sign in to your Team Portal.
  2. Click PROFILE from the top right dropdown menu.
  3. In the General Info section, enter a new password in the "Password" field.
  4. In the General Info section, enter a the same password in the "Confirm Password" field.
  5. Click SAVE


The system will log you out in order for you to log in using your new password.


If your password is lost, forgotten, or compromised, you can have you password reset and sent to the email address on file for your account.

To reset your password:

  • Go to your Team Portal login page.
  • Click Forget Password?.
  • Enter your network username. If you are retrieving the password the business administrato account, check the box "Login As Business Admin" and enter the email address.
  • Click RESET.


You will receive a password reset email with a new temporary password. After you log in using the temporary password, change your password using the method described above.


Billing Privacy Policy

Morro Systems is committed to helping protect the security of your information. We have implemented and will maintain appropriate technical and organizational measures intended to protect your information against accidental loss, destruction, or alteration; unauthorized disclosure or access; or unlawful destruction. Although we make good faith efforts to store the Personal Information we collect in a secure operating environment that is not accessible to unauthorized users, we cannot guarantee complete security.


The security of your personally identifiable information is important to us. When you enter sensitive information (such as credit card number) on our registration or order forms, we use reasonable security to encrypt that data and send it securely.


Manage Payment Options

Add, update, remove payment options

Morro Data currently allows only credit cards as a payment option.


Update or remove expired credit cards

Update an expired credit card with the following method:

  1. Sign in to your Team Portal.
  2. Click ACCOUNT from the top right dropdown menu.
  3. Click NEW CARD from the Credit Card section of Payment and Billing Information.
  4. Enter credit card information in the New Card window.
  5. Click SAVE.


Removed an expired card by replacing the card with a valid credit card. For more information, see the article Updating my biling info and address.


Accepted payment options

Morro Data accepts credit cards and debit cards as payment options.

In the US, we support the following credit cards:

  • Visa
  • MasterCard
  • American Express
  • JCB
  • Discover
  • Diners Club


In Australian, Canadian, European, Hong Kongese, Japanese, and Singaporean, we support the following cards:

  • Visa
  • MasterCard
  • American Express


Morro Data does not support prepaid cards or bitcoin as payment options. All charges are in USD, so exchange rate fees may apply depending on your bank's policy.


Troubleshooting problems with payment options

If you receive an error message when you add information to an existing card or add a new credit card, try the following steps to resolve the problem:

  • Follow any instructions in the error message.
  • Retype your credit card number without spaces, commas, or other characters that aren't numbers.
  • Verify that the billing address, expiration date, and name listed for your payment option are correct.
  • Verify that you have enough money in your payment option's account to pay for the total due and any taxes for your purchase.
  • Verify that the payment option is authorized for online billing or automatic billing.
  • Contact your bank to find out why authorizations are failing.
  • Try adding or switching to a different payment option.
  • If you need more help after trying the steps listed above, then Contact Support.


If you are still experiencing problems with payment options, please contact Customer Support.


Review my purchase history

Balance statements usin gmy purchase history

When charges are posted to your credit card or debit card, the name of the purchase will be listed in the description field in your statement.


To match your transaction with your payment option statement:

  1. Sign in to your Team Portal.
  2. Click ACCOUNT from the top right dropdown menu.
  3. Choose the corresponding bill from the Billing History. The bill can be downloaded.


When matching the bill in your billing history, look for bills with the "paid" status.


About unknown charges

Here are some things to check for when an unknown charge appears on your statement:

  • Check total storage usage.
  • Check total download usage.


Declined balances

Your payment may be declined for a number of reasons. When you have a declined payment, try these steps to troubleshoot the problem:

  • Make sure the payment option is still valid.
  • Make sure the payment option information is up to date.
  • Replace your payment option.


If all these methods fail, please contact Customer Support and we will be happy to help.


Check the status of a refund

If you have questions about a refund, please contact contact Customer Support.


If you have questions about how long a refund should take, please refer to the Terms of Service.


Chargebacks

A chargeback occurs when your account is credited after a transaction is reversed due to any of the following reasons:

  • If you dispute a transaction that wasn’t recognized or did not process when expected.
  • If a single transaction is processed more than once.
  • If your payment option provider declines an authorization due to problems with the payment option account or transaction.
  • If a purchase is made with an expired payment option.


Before a chargeback occurs, your payment option provider may request a transaction receipt to determine if the transaction is valid. If the response does not validate the transaction, a chargeback will occur. However, if a disputed charge is shown to be valid, a chargeback reversal will occur and the transaction will be posted to the payment owner’s account again.


Print receipts

To print receipts for your Microsoft purchases:

  1. Sign in to your Team Portal.
  2. Click ACCOUNT from the top right dropdown menu.
  3. Choose the corresponding bill from the Billing History.
  4. Click the down arrow icon to download the bill.
  5. Print the bill or save to your client computer.