File Access

Troubleshooting File Access Problems. File access-related issues (problems when saving/loading files).

Can't connect to CacheDrive using Azure AD authentication
In Windows 10, some apps require the username to be entered in the following format: azuread\$username@$domain where: $username is the name of the use...
Mon, Feb 10, 2020 at 11:43 AM
I can't delete a folder or share from the Team Portal
Here are some possible reasons for why a folder cannot be deleted from the Team Portal: Folder is not empty Make sure that the contents of the folder h...
Wed, Feb 12, 2020 at 10:37 AM
System Error 53 or 87
Starting with firmware version 5.1.0, CacheDrives by default will require NTLMv2 authentication for shares.  This security improvement may affect older Wind...
Thu, Dec 23, 2021 at 1:46 PM
I can't connect as a guest user.
Recent versions of Windows 10 and Windows Server have disabled guest access to shares by default.  When attempting to access a share on the CacheDrive as gu...
Thu, Feb 11, 2021 at 4:25 PM
Why can't I see all of the files in the share when using VPN?
If you are able to see all of the files in a share when connected to the LAN and not when accessing the share remotely over a slower connection (VPN for exa...
Mon, Sep 14, 2020 at 12:34 PM
Why can't I write to my share with SharePoint Sync enabled?
SharePoint Sync shares are temporarily changed to read-only on the Master Gateway during the initial sync. During the sync, you will see the syncin...
Mon, Oct 12, 2020 at 12:16 PM
Morro Connect certificate error?
If you get a certificate error when using Morro Connect, please try the following: Request the Morro Connect .appx file from Support. Uninstall Morro ...
Mon, Jan 18, 2021 at 6:24 PM
Windows says the CacheDrive does not have enough space for my folder copy. What should I do?
The CacheDrive allows you to access a practically unlimited amount of storage by keeping all of your files in the cloud and caching frequently used files fo...
Wed, Mar 31, 2021 at 11:56 AM
Why do I get a disk full error message when copying over a small file?
What's causing the issue? The most common cause for this issue is copying over Mac files from a Windows device to the CacheDrive. For Mac compatib...
Fri, May 28, 2021 at 7:04 PM
How do I determine if Wasabi is having a problem?
Occasionally, the Wasabi cloud storage backend may have problems that affect your Morro storage account and devices.  Some symptoms include: Error message...
Mon, Jul 12, 2021 at 7:22 PM