Known Issues and Limitations

Application environments for CacheDrive

Team Portal Download Button Disabled
Team Portal downloads are supported only when Amazon S3 is used as the cloud storage backend.  We recommend using the Morro Connect app in its place: ...
Fri, Mar 19, 2021 at 2:35 PM
Microsoft Office File Locking
MacOS X We have seen some cases with newer versions of MacOS X (10.14 Mojave and later) where file locks on Microsoft Office documents are held even after ...
Fri, Oct 9, 2020 at 2:23 PM
Archive Shares
Archive shares store files in the cloud as actual files (think DropBox) instead of chunks of data (that the Morro system reassembles into files), so there a...
Wed, Dec 9, 2020 at 11:31 AM
InDesign Files Open Problems
Some customers have run into an issue where InDesign files are consistently opened as read-only even though permissions appear to be correct and no one else...
Tue, Nov 1, 2022 at 11:29 AM
DFS and File Locks
DFS is commonly used to ensure that users connect to the optimal CacheDrive based on their geographical location, available network access, etc.  One potent...
Thu, Oct 28, 2021 at 2:43 PM
Active Directory Group Membership Changes
CacheDrives do not store login information when using Active Directory mode.  All authentication information is passed to the domain controller, which verif...
Fri, Oct 29, 2021 at 1:27 PM
Audit
User names in the Dashboard, Sessions, and Events pages that contain an at symbol ("@") will appear with an underscore ("_") instead.  F...
Thu, Jan 13, 2022 at 2:08 PM
Mac Font File
Mac font files may use large resource forks. CloudNAS limits the resource fork size to 64KB. Windows Alternate Data Stream may also has the same limitation....
Thu, Apr 7, 2022 at 11:49 AM
Database Heavy Applications
For performance reason, database heavy applications such as ArcGIS/QGIS are not suitable for storing data over the network. This applies to CacheDrive or an...
Fri, Apr 15, 2022 at 4:13 PM