Known Issues and Limitations

Application environments for CacheDrive

"Client secret keys have expired" alert email
A small number of customers may receive the following alert email: To resolve this issue: Open Morro Cloud Manager (MCM) using a browser in Incog...
Tue, Feb 27, 2024 at 8:47 PM
File Name and Path Limitations
Invalid Characters and Names for Files and Folders The following table lists invalid characters and names based on access or sync type: Access or Sync ...
Mon, Mar 18, 2024 at 7:27 PM
File Sizes
The maximum cacheable file size depends on the storage capacity of the CacheDrive.  For a 1 TB device, the maximum file size is approximately 300 GB due to ...
Thu, May 26, 2022 at 11:28 AM
Windows File ACLs
While most Windows file ACL settings are supported, there are some unusual configurations where ACL support may be incomplete: ACLs with Deny entries t...
Thu, Feb 20, 2020 at 10:46 AM
Sharepoint Sync
A few things to note when using the Sharepoint Sync app: Microsoft requires interactive authentication token renewal, so we recommend logging in to MCM us...
Fri, Feb 7, 2020 at 12:09 PM
RTC for Revit
Notes and limitations of RTC for Revit: Remote Team Collaboration for Revit requires a fully functioning system to work properly.  If one or more of the...
Tue, Mar 23, 2021 at 3:04 PM
Revit Deployments
Problem: Revit 2018 or 2019 installation using a Revit deployment on a CacheDrive share silently fails. Cause: To improve performance and syncing effici...
Tue, Mar 22, 2022 at 7:34 AM
Cisco Umbrella
Cisco Umbrella may act as a proxy for some of the domains used by your Morro storage system.  This can cause SSL certificate issues that prevent access to M...
Wed, Nov 29, 2023 at 10:42 AM
Windows 10
Known issues related to Windows 10 Does not support: Windows 10 Backup (Back up using File History) as a target drive.
Fri, Feb 3, 2017 at 10:21 AM
AutoCAD 3D
The article has information related to using AutoCAD 3D in the Morro Data environment. File Versions AutoCAD uses an extensive process for saving files...
Thu, Mar 17, 2022 at 8:42 PM