Active Directory Join Issues : Morro Data - Support Center

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Active Directory Join Issues Print

Modified on: Sat, Mar 29, 2025 at 11:55 AM

When devices are unable to join the domain, use the Show Error button to get an error message:

Here are some common error messages and what to do when encountering them:

Realm not found, please check DNS.

Make sure that the entry in the DNS Realm field is resolvable.
If the Gateway device (CacheDrive) is an ADS Proxy device in a relay/proxy pair, check that the ADS Relay device on the same subnet as the Domain Controller is online and able to connect to the ADS Proxy.

Failed to join domain: failed to find DC for domain

Verify that the device and DC can communicate with each other over the network.
If the Gateway device (CacheDrive) is an ADS Proxy device in a relay/proxy pair, check that the ADS Relay device on the same subnet as the Domain Controller is online and able to connect to the ADS Proxy.

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