Billing, Exchanges, Returns, Warranty

How do I manage my subscriptions?
Manage my Morro Cloud plan Sign in to you Team Portal and enter your Account Page. You'll see: Pricing plan for your system including the numbe...
Tue, Aug 1, 2017 at 11:35 AM
How do I manage my billing info?
Accounts and billing accounts In order to create an account, you need to purchase a CacheDrive. The CacheDrive is added to the account during account sign ...
Thu, Mar 16, 2017 at 3:38 PM
How do I review my billing history?
Review my billing history Balance statements using my purchase history When charges are posted to your credit card or debit card, the name of the purchase...
Thu, Mar 16, 2017 at 3:22 PM
How do I manage my payment options?
Manage Payment Options Add, update, remove payment options Morro Data currently allows only credit cards as a payment option. Update or remove expired...
Thu, Mar 16, 2017 at 3:36 PM
How do I read my monthly billing statement?
The bill for your Morro Data service plan consists of three parts: Access Fee Cloud Storage usage Download usage 1. Access fee There is ...
Tue, Aug 1, 2017 at 4:29 PM
How do I close my account?
Cancelling your Subscription To cancel your account, you will need to Contact Support. A support representative will guide you through the process of cance...
Wed, Mar 15, 2017 at 11:05 AM
What is the CacheDrive and xCache Expansion warranty period?
Morro Data offers a 3-year hardware warranty on Morro CacheDrives and xCache Expansion Units starting from the date of purchase. Returns Morro Dat...
Tue, Mar 14, 2017 at 7:13 PM
What will happen to my data on the Morro CacheDrive when I return it for replacement?
All the files are stored permanently in the Morro Cloud Storage. With xCache technology the files are cached on the local network on and the primary stora...
Thu, Mar 9, 2017 at 3:12 PM
What happens if my device stops working?
If you are experiencing issues with any of your devices, contact our Customer Support and our support team will help you resolve your issues. Morro Data d...
Thu, Mar 9, 2017 at 3:28 PM
Can I return my CacheDrive?
Returns Morro Data offers a 15-day no-hassle return. The returned product must be in the condition you received. It must also be in the original packagi...
Thu, Mar 16, 2017 at 10:26 AM