Manage gateways in the DEVICES page.

Select a gateway by clicking the device badge to open the Gateway Management window. 


From this window you can edit your device information and perform device maintenance tasks.


The gateway information is divided into 4 sections:

  • General
  • Permissions
  • Schedule
  • Advanced

After making any changes, you may click APPLY to save changes without closing the window, or click SAVE to save changes and close the window.


Edit the Name, Comment (optional), and Time Zone.


The device name is any name you wish to give the Morro CacheDrive (Gateway) device. You may choose to rename your devices by typing into the edit field later if you wish. Hit the return key after renaming the device.

Warning: renaming the Share when users are accessing the share will cause the user's connection to be interrupted.

Comment (Optional)

Optionally, you can enter or change the Comment field to provide more info on this device.

Time Zone

Specify the Time Zone that the gateway is operating in. The Time Zone setting affects the Time Shift Sync feature by determining when the Time Shift Sync will use the sync window. The sync window is based on the local time of the gateway. By setting the time zone correctly, the gateway will upload the information based on the local user's schedule.

In the first dropdown list, select the Region or Country. In the second dropdown list, select the Time Zone available in that Region or Country.


Manage gateway permissions to shares in the Accessible Shares section.



The Access column set the access permissions for the share. The valid values are:

  • NO: No Access
  • RW: Read/Write Access (Full control)
  • RO: Read-Only

To disable access to a share in the Team Portal, set the Access to "NO"


Check the box for prefetch to have all files copied to the share downloaded to the gateway immediately. When prefetch is enabled, the user does not need to wait for the file to be downloaded from the cloud before it is available.


Schedule controls when changes are sent from the gateway to the Morro Data Global File System and synchronized to your other gateways. The feature creates a sync window which is a period of time when the gateway will be able to upload data to the servers for sync. Upload Window and Bandwidth also controls the bandwidth available a specified date and time. You can specify the amount of bandwidth used by the share.

Note: Upload Window only affects the upload sync. Download sync is not affected by Upload Window

Upload Window and Bandwidth

Slide the Upload Window and Bandwidth control to enable the function for the share. 

To enable Upload Window and Bandwidth, slide the toggle control to the right. When the feature is enabled, the toggle is blue. To disable the feature, slide the toggle to the left. The toggle will turn gray when the feature is disabled.

Specify the amount of bandwidth allocated for the sync window from the list of bandwidth options. Each option is a button that can be clicked to select the specified bandwidth on the button. Once selected, the bandwidth will be applied to the sync window times specified in the grid. 

  • The bandwidth options start at 1Mbps to FULL.
  • OFF disables the sync so no data is being used.

The schedule shows a grid of boxes which indicate when the sync window is "on" or "off". A blue box shows indicates an "on" status and a gray box indicates an "off" status. During the "off" times, the gateway will not sync to the cloud server.

The left side of the grid shows days of the week and the bottom of the grid shows the time of day in 24hr clock or military time. The time is associated with the Time Zone setting on the gateway.

To change the settings for an entire day (select or deselect an entire row), click on the day of the week along the left side of the grid for the row you want to change. This will toggle all the boxes within a row from blue to gray or vice versa.

To change the settings for each day at the same hour (select or deselect an entire column), click on the hour of the day along the bottom of the grid. This will toggle all the boxes within a column from blue to gray or vice versa.


Advanced device options are for power users who need to modify settings for their CacheDrives and how they are used in a multiple office environment.

Hostname in LAN

Some systems require the same hostname or server name to be used for file paths. This feature is designed for multiple office systems where users are using applications that requires the pathname for files to be identical.

Note: Two CacheDrives on the same LAN segment should not have the same name. "Hostname in LAN" functions in the Azure AD mode and Morro Users mode. In Active Directory mode, the same function can be achieved with site DNS.

Maximum SMB Protocol version

Change the maximum SMB protocol version for the CacheDrive. Some applications require older versions of SMB. Reduce the maximum value to prevent applications from using an unsupported later version of SMB.

Minimum SMB Protocol version

Change the minimum SMB protocol version for the CacheDrive. Some applications require newer versions of SMB or some IT organization only allows newer version of SMB protocol for security reasons.

Enable API to Control

Enable the setting and click APPLY to see the available API endpoint for the share. 

For more information about the incoming API, please refer to the article: Incoming API - Devices

Device Maintenance

You can perform the following maintenance tasks on the device:

  • Update
  • Reboot
  • Shutdown
  • Delete

Click Maintenance and select the task from the drop-down menu.


Note: the Firmware Update option only appears when there is a new firmware version available

Firmware Update


Update will install a new version of the device firmware.
Warning: Updating the firmware requires some time. Refresh the Devices page to make sure the device status is up to date.



Reboot restarts the CacheDrive

Warning: The device may take some time to complete the startup process. During this time, the device will be powered on, but will not be accessible.



Shutdown powers off the CacheDrive gateway.

Warning: The device must be powered on manually.



Although deleting the device is not a typical use-case, there are occasions when you need to redeploy the CacheDrive or remove and reclaim the CacheDrive in a different office location. Data will still be stored in your shares in your Global File System and can be cached to the CacheDrive when the gateway is connected to your Morro Solution and given access to a share.




Choose two types of diagnostics to run on the CacheDrive:

  • Disk S.M.A.R.T.
  • Queue Status

Disk S.M.A.R.T.

Click START to run the command to check the hard disk status.

Queue Status

Click START to run the command to check the queue real-time status.

Use the Power Button

The physical device has a Power On/Off Button. You can use the physical Power Button to power down your Morro CacheDrive.

Graceful ShutdownPress the Power Button for 3 sec or less to trigger a graceful shutdown. It's recommended that you use the Morro Cloud Manger software to turn off your device.
Force ShutdownPress and hold down the Power Button for 8 sec to turn it off. (Use only when graceful shutdown is not successful)

Device Icons and Device Status

screenshot-manage-gateway-device-icon-unselected.pngThe Morro CacheDrive (Gateway) is currently not selected.
screenshot-manage-gateway-device-icon-selected.pngThe Gateway is currently selected.
screenshot-manage-gateway-device-icon-firmware-update-unselected.pngNew firmware available for update.
screenshot-manage-gateway-device-icon-firmware-update-selected.pngNew firmware available for update and the CacheDrive device is currently selected.
screenshot-manage-gateway-device-icon-status.pngThe gateway is "On-line" indicated with a 'blue' dot. Mouse over the blue-dot shows "Status: On-line".

View more info by clicking the "down arrow" or less info on the "up arrow".  Detailed information includes Model detail, Serial Number of the device, Firmware version, LAN IP and WAN IP, UUID, and Cache Size


Note: if your network setting supports IPv6, the LAN IP address will be in IPv6 format. Otherwise, IP addresses will be displayed in IPv4.